Refund policy

At YÊU Cosmetics, we are committed to providing a luxurious and seamless shopping experience. Please review our order cancellation and exchange policy below:

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Order Cancellation Policy

1. Cancellation Before Dispatch
You can cancel your order anytime before it has been dispatched. Once the order is shipped, cancellation is no longer possible. However, you may choose to refuse the package upon delivery.

2. Cancellation Time Window
Orders can be canceled within 12 hours of placing them. After this time, cancellation requests will not be entertained. Orders placed during weekends or holidays will have the same 12-hour window once the next business day begins.

3. Cancellation Process
To cancel your order, please contact our customer support team at info@yeucosmetics.com with your order number and cancellation request. If your order qualifies for cancellation, we will initiate the process.

4. Refund for Canceled Orders
For prepaid orders, a full refund will be issued for cancellations made before dispatch. Refunds will be processed within 5–7 business days and credited to the original payment method.

5. Seller-Initiated Cancellations
In rare cases, we may need to cancel an order due to stock availability or unforeseen issues. In such instances, you will be notified immediately, and a full refund will be processed for prepaid orders.

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Exchange Policy

1. Eligibility for Exchanges
We offer exchanges in the following cases:
* You received a damaged or defective product
* You received the wrong product
* A product was missing from your package

2. Conditions for Exchanges
To be eligible for an exchange, the product must be unused, unopened, and in its original condition with all packaging intact. Please initiate an exchange request within 5 days of receiving your order.

3. Shipping Costs for Exchange
If the exchange is due to an error on our part (e.g., damaged, incorrect, or missing product), YÊU Cosmetics will bear the return shipping costs. In all other cases, the customer will be responsible for the shipping costs associated with the exchange.

4. Exchange Process
To request an exchange, please email info@yeucosmetics.com with your order number, reason for exchange, and photographic proof (if applicable). Once approved, we will guide you through the exchange process.

5. Refunds (if applicable)
Refunds will only be issued in the case of order cancellations (as mentioned above) or if an exchange is not possible due to product unavailability. Refunds are processed within 5–7 business days to the original payment method. Depending on your bank, it may take additional time for the amount to reflect in your account.

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Warm regards,
SIMRAN & SHIVAM PRIVATE LIMITED